Frequently asked
Answers to the common questions
The 14 answers below cover the most important topics. If something is still unclear, get in touch via the contact page.
Yes, all four games are entirely free with no in-app purchases, premium tiers, or credit card requirements. Virtual chips only.
MarlboroughPlay is entertainment-only. Virtual chips have no monetary value and cannot be exchanged for cash, gift cards or goods of value in any game.
You can start playing instantly by selecting any game from the Games menu without needing to register or log in.
Gambling Helpline NZ’s free phone line is 0800 654 655 and is available 24 hours a day, seven days a week. More information is online at gamblinghelpline.co.nz. Peer support and prevention are available through Safer Gambling Aotearoa (safergambling.org.nz). For 24/7 emotional support call Lifeline Aotearoa on 0800 543 354. Research and information on gambling harm is available from Te Hiringa Hauora at hpa.org.nz/programme/gambling-harm.
Marlborough Play runs smoothly on mobile, tablet and desktop devices, with all games optimised for smaller screens.
We use essential cookies to ensure the site functions properly and remembers your preferences, including consent choices. Marketing and analytics cookies are only active when you separately accept them via the cookie banner. Full details: our cookie policy.
MarlboroughPlay is restricted to adults aged 18 and over. Although chips are virtual, casino-style mechanics aren't suitable for younger players. We encourage whānau conversations about gambling and online safety.
Your balance resets when you close the browser tab or reload the page, returning you to one thousand chips. This is by design, so players don't experience a sense of ongoing loss.
MarlboroughPlay is designed so that play never generates valuable prizes. This responsible approach keeps the experience as harmless entertainment, since nothing of value is at stake. The site contains no sweepstakes mechanics or gift-card rewards.
We don't collect your name, email, or IP address during play. If you contact us through the form, we process that information solely to respond to your enquiry. See our privacy policy for further details.
We’d love to hear it. Send your idea to [email protected] or use the contact form. We read suggestions and reply when there’s something to share.
We don't currently display third-party advertisements. If we introduce advertising, we'll notify you first and only deploy marketing cookies with your explicit consent.
Our site uses HTTPS encryption. Since we don't collect payment information or require login credentials, security standards are less stringent than real-money platforms. Nonetheless, play safely—maintain current browser software and avoid sharing passwords.
Compulsive play can show up even with virtual chips. Take a break, close the page and come back later. If the concern is recurring, call Gambling Helpline NZ on 0800 654 655 or talk with someone you trust. Responsible play applies to every kind of game, not just real-money ones.