Privacy Policy
MarlboroughPlay collects and processes personal information as described in this privacy policy, outlining your data rights. We gather only essential information required to operate the site and respond to your enquiries, recognising that privacy remains fundamental to our operations.
1. Who we are
Data controller (formal)
For the purposes of NZ Privacy Act 2020, the data controller for personal information collected through marlboroughplay.com is:
Robinson Publishing Limited
138 Cuba Street, Christchurch 8011
New Zealand
Editor responsible for content and privacy enquiries: Sophie Walker. Email: [email protected].
Data controller:
- Name: the MarlboroughPlay team
- Website: https://marlboroughplay.com
- Email: [email protected]
For privacy matters please contact us at [email protected].
2. Privacy contact
The MarlboroughPlay team is jointly responsible for privacy. You can reach us by email at [email protected]. Our usual response time is 1–5 business days.
3. What we collect
MarlboroughPlay gathers only essential information, organised into three core categories in practice.
3.1 Contact form submissions
When you send us a message through the contact form or by email, we receive:
- the name you have given us;
- your email address;
- the content of your message.
3.2 Technical server logs
For the site to operate, our server may temporarily log:
- your IP address in a shortened form;
- the browser type and version;
- your operating system;
- the time of the visit and the page you viewed.
We keep this information for up to 14 days for security, without linking it to any identifying personal details.
3.3 Cookies
We use strictly necessary cookies to keep the site operating—for example, to remember your cookie consent choice. If you separately consent to analytics or marketing cookies, some may be set by third-party providers. Visit our Cookie Policy page for further information.
4. Purposes and lawful basis for processing
We process personal information for the following purposes and on the following bases under New Zealand’s Privacy Act 2020 and the OPC’s Information Privacy Principles (IPPs):
- Answering your enquiries: we process the information you provide so we can respond to your message (IPP 1, IPP 10).
- **Site operation:** server logs are processed to maintain the security and integrity of the site (legitimate interest, Information Privacy Principle 5).
- Optional cookies: analytics and marketing cookies are deployed only when you give consent (IPP 3, IPP 10).
- Legal compliance: we may process information to satisfy a statutory obligation or court order (IPP 11).
5. Retention
- Contact messages are retained for a maximum of 12 months, or longer if an ongoing correspondence requires it.
- Server logs: no more than 14 days.
- Cookies: cookie-specific retention, no more than 12 months. Details on the Cookie Policy page.
Information that is no longer needed is deleted or anonymised at the end of its retention period.
6. Who can access your information
MarlboroughPlay does not sell personal information to third parties. We may share or process information in specific circumstances:
- hosting partners and technical contractors (processors) who perform work based on our documented instructions;
- government agencies if required by law.
7. Cross-border transfers
The site’s primary technical environment is in Australia/New Zealand. If information is transferred outside New Zealand (for example to a US service provider), the transfer takes place only with safeguards consistent with IPP 12 — contractual protections that ensure comparable privacy standards to those required by the Privacy Act 2020.
8. Your rights
Under the Privacy Act 2020 you have the following rights:
- the right to find out whether we hold personal information about you and to get a copy.
- **Correction (IPP 7):** the right to have inaccurate information corrected.
- **Erasure:** the right to request deletion of your information in specific circumstances.
- **Restriction:** in some circumstances, you may ask us to limit how we handle your information.
- The right to request your information in a structured, machine-readable format that you can transfer elsewhere.
- the right to object to processing based on legitimate interest.
- If we rely on your consent to process your information—for instance, through cookies—you're free to withdraw that consent at any time.
Requests can be sent by email to [email protected]. We will respond within 20 working days at the latest.
9. Complaints to the regulator
If you believe we have not handled your information in accordance with the law, you have the right to complain to the Office of the Privacy Commissioner:
- Office of the Privacy Commissioner: privacy.org.nz
- Post: PO Box 10094, Wellington 6143
- Phone: 0800 803 909
10. Security
Our site employs HTTPS encryption to safeguard your data. Only staff with legitimate operational need can access personal information. We conduct regular security updates and adhere to industry best practice.
11. Children
MarlboroughPlay is available only to adults aged 18 and over. We do not knowingly collect information from children. If a parent or guardian discovers a child has submitted personal details, please contact us and we will delete them immediately.
12. Changes to this policy
We amend this policy when our practices or relevant laws shift. Notable changes appear on the site, with the latest revision date shown at the top of this page.
In short: we collect as little as possible, we don’t sell information, you have clear rights that we respect. Requests: [email protected].